European Transaction Reversal Center (“ETR Center,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data you share with us. This policy explains what we collect, how we use it, and the rights available to you under the EU General Data Protection Regulation (GDPR).
1. Information We Collect
When you submit a case through our intake form, we collect the information you provide, which may include:
- Your full legal name;
- Contact email address and phone number;
- The approximate amount withheld and your original deposit method;
- Any supporting details you voluntarily provide about your case.
2. How We Use Your Information
We process your data solely to assess and prepare your reversal case, to contact you regarding that assessment, and to comply with applicable legal obligations. We do not sell your personal data to third parties.
3. Legal Basis for Processing
We rely on your consent (Article 6(1)(a) GDPR) when you submit the intake form, and on our legitimate interests in providing the requested case-preparation service (Article 6(1)(f) GDPR).
4. Data Sharing
We may share limited information with the payment networks, banks, and processors relevant to your dispute, and with service providers who assist us under strict confidentiality agreements. Transfers outside the EU, where necessary, are protected by appropriate safeguards.
5. Data Retention
We retain your data only for as long as necessary to provide our services and to meet legal and regulatory requirements, after which it is securely deleted or anonymised.
6. Security
All submissions are transmitted over an encrypted (256-bit SSL) connection. We apply organisational and technical measures to protect your data against unauthorised access, loss, or disclosure.
7. Your Rights
Under the GDPR you have the right to access, rectify, erase, restrict, or object to the processing of your personal data, and the right to data portability. To exercise these rights, contact us at privacy@etr-center.eu.
8. Contact
European Transaction Reversal Center
Rue du Commerce 31, 1000 Brussels, Belgium
privacy@etr-center.eu